Terms and Conditions

These terms govern your use of this website and, where we agree to work together, the services we provide. They are written for business clients. Last updated: 21 September 2026.

1. Who we are

Autratech is a trading name of AUTRATECH LIMITED, registered in England and Wales (company number 17034916), registered office 344-348 High Road, Ilford, England, IG1 1QP. In these terms “we”, “us” and “our” mean that company, and “you” means the business engaging us.

2. Using this website

You may use this website for lawful purposes. The content here is provided for general information: our articles describe how we approach problems and typical market rates, but they are not professional advice for your specific situation, and figures quoted are indicative rather than an offer. You should not rely on them as a substitute for a scoped proposal.

The design, text, code and images on this site belong to us or our licensors. You may not reproduce substantial parts of them without permission.

3. How an engagement starts

Nothing on this website is a binding offer. An engagement begins only when we issue a written proposal or statement of work and you accept it in writing. That document sets out the scope, the deliverables, the timeline, the team and the price, and it takes precedence over these terms wherever the two differ.

Every engagement is preceded by a scoping conversation and, where appropriate, a short paid discovery phase. You approve scope before development begins.

4. Fees and payment

• Fees are stated in the proposal, in pounds sterling, and are exclusive of VAT unless stated otherwise.
• Fixed-price work is invoiced against the milestones in the proposal. Time-and-materials work is invoiced monthly in arrears against recorded time.
• Invoices are payable within 30 days of the invoice date unless the proposal says otherwise.
• We may charge interest on overdue sums at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, and may suspend work while an undisputed invoice remains unpaid.
• Third-party costs — hosting, licences, paid APIs — are yours unless the proposal states that we carry them.

5. What we need from you

Delivery depends on your input. You agree to provide timely access to the people, systems, content and decisions the work needs, and to nominate someone with authority to approve scope. Where a delay is caused by information we are waiting on, timelines shift accordingly and we will tell you when that happens rather than absorbing it silently.

6. Changes to scope

Requirements change, and that is normal. Either of us may propose a change; changes that affect cost or timeline are agreed in writing before the work is done. We will not carry out chargeable extra work without your approval.

7. Intellectual property

On payment in full of all sums due for the relevant work, all intellectual property rights in the deliverables we create for you transfer to you, absolutely. Repositories, infrastructure configuration and documentation are handed over to your organisation. We do not retain licensing control over what we build for you, and there is no vendor lock-in.

Two sensible exceptions apply. First, any general-purpose tooling, libraries or know-how we owned before the engagement, or develop independently of it, remain ours — and we grant you a perpetual, non-exclusive licence to use them to the extent they are embedded in your deliverables. Second, third-party and open-source components stay under their own licences, which we will identify on request.

We would like to reference the work in our portfolio. If you would rather we did not, tell us and we will not.

8. Confidentiality

Each of us will keep the other’s confidential information confidential, use it only for the engagement, and protect it with at least reasonable care. We sign non-disclosure agreements as a matter of course, usually before the first detailed scoping call. This obligation does not cover information that is already public, was already known without obligation, or must be disclosed by law.

9. Data protection

Where we process personal data on your behalf, you are the controller and we are the processor, and we will process it only on your documented instructions, apply appropriate security measures, and assist you with data subject requests and breach notification as the UK GDPR requires. Where the work involves personal data we will put a written processing agreement in place under Article 28. How we handle data you give us directly is described in our Privacy Policy.

10. Warranties

We warrant that we will perform the services with reasonable skill and care, in line with good industry practice, and that the deliverables will materially conform to the specification agreed in the proposal. If a deliverable does not, tell us within 30 days of delivery and we will correct it at our cost.

We do not warrant that software will be entirely free of defects, or that it will be uninterrupted — no honest supplier can. Nor do we warrant third-party services we integrate with but do not control.

11. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, neither of us is liable for loss of profit, loss of business, loss of anticipated savings, or indirect or consequential loss; and our total liability arising out of an engagement is limited to the total fees paid by you for that engagement in the twelve months before the claim arose. We maintain appropriate insurance, details of which are available on request.

12. Term and termination

There is no long-term lock-in. Retainers may be cancelled by either of us on 30 days’ written notice. Project engagements run until the agreed scope is delivered; either of us may terminate earlier on written notice if the other commits a material breach and does not remedy it within 14 days, or becomes insolvent.

On termination you pay for work performed up to that date, and — on payment — we hand over the work in progress, the repositories and the credentials. We will not hold your systems hostage over a commercial dispute.

13. General

• Force majeure: neither of us is liable for delay caused by events genuinely beyond our reasonable control.
• Subcontracting: we may use subcontractors, and remain responsible for their work.
• Third party rights: a person who is not a party to the contract has no rights under the Contracts (Rights of Third Parties) Act 1999.
• Entire agreement: the proposal and these terms are the whole agreement between us on their subject matter.
• Severability: if any provision is held unenforceable, the rest continues to apply.
• Variation: changes to these terms must be agreed in writing.

14. Governing law

These terms and any dispute arising out of them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

15. Contact

Questions about these terms: hello@autratech.co.uk.